Shipping & Returns

We offer free shipping on orders but not on returns.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jpurdy52302@gmail.com. Please note that returns will need to be sent to the following address: JOY Boutique, 710 11th St., Marion, Iowa 52302

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jpurdy52302@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note, we charge a 10% restocking fee on mailed returns.  This fee will be waived if the item being returned is defective, damaged or the wrong item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, jewelry or gift cards